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What to Expect in HR in 2020

Updated: Feb 21


The new year is almost upon us and there are some big changes coming to HR. Here’s a quick look at what to expect in HR in 2020.


Greater Utilization of External Resources

The demands on HR departments are growing steadily, to the point where professionals often feel overwhelmed. In a recent survey, almost two-thirds of CHROs reported more stress, with 29% saying the increase was dramatic. The good news is, companies are starting to give their overtaxed HR departments a bit of breathing room by allowing them to tap into external resources more. For example, the onboarding process is going digital, allowing professionals to bring new employees into the fold in a consistent and meaningful way, without increased time. Specialists in areas like hiring, executive search, employee engagement, and diversity are being brought in as needed as well.

It’s important to note that these resources are not typically being leveraged to downsize the team, but to help the existing team accomplish more.


Enhanced Visibility

More companies are investing in software that makes it easier to measure things that were once thought of as “intangible.” For example, engagement is being measured through probing questions, like whether employees feel supported, are receiving the resources they need, and what their relationship with their direct manager is like. This provides more meaningful insights and creates a clearer path for HR to follow.


Changes in Training

Automated onboarding and employee training sessions were brought about due to increased HR demands, but they also provide a more consistent experience and get people up to speed quicker. However, companies are starting to recognize that employee development is essential to the health of the company, so training doesn’t stop when people are hired. It’s an ongoing process that involves modules for career advancement, utilization of resources, goal setting, leadership, and diversity.


Emphasis on Healthcare

Healthcare costs have been rising steadily for decades, which means employers with strong health plans are able to leverage benefits to attract top talent but organizations also realize that wellness programs can reduce risky behaviors, like smoking, reduce their costs overall, diminish absenteeism, and more. Because of this, many forward-thinking organizations aren’t stopping at providing insurance. They’re opting for resources like on-site wellness centers and around-the-clock nursing lines, as well as providing access to health clubs and incentivizing healthy behaviors.


More Flexibility for the Workforce

A decade ago, there were estimates that as much as 40% of the workforce would be contract workers by 2020. This didn’t happen. At last count, the BLS said roughly 7% of the population had alternate work arrangements. The way people work has changed dramatically though. In addition to contract work, there’s more remote work and flexibility in terms of days and hours being worked. This is not only essential for the sake of building a team with high morale and productivity, but further enables businesses to compete in a global economy.


Diversity Focus

The 2019 McKinsey Women in the Workplace report revealed some key findings. Businesses today genuinely do care about creating diverse workforces, but they struggle with identifying the barriers to diversity and aren’t sure how to go about making the changes required. As we move into 2020, diversity will take center stage in every aspect of HR, from hiring processes through retaining and motivating talent.


Stay Ahead of the Curve

Whether you need to tap into external resources for staffing help, HR functions, or diversity-related concerns, the HR Source is here to support you. Subscribe to our blog for more insights or book a consultation online.

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